Refund policy

Return & Refund Policy

Prime Nest
Email: islamsiam91781@gmail.com
Location: USA
International Shipping Available

Return & Refund Policy

At Prime Nest, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may return eligible items within 30 days of receiving your order.

To qualify for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be in the original packaging.
  • Proof of purchase or order confirmation is required.

Certain items may not be eligible for returns, including:

  • Final sale or clearance items
  • Gift cards
  • Personalized or custom-made products
  • Used or damaged items caused by the customer

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If approved:

  • Refunds will be issued to your original payment method.
  • Processing time may take 5–10 business days depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to:

  • A damaged item
  • Wrong item received
  • Manufacturing defect

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at:

Email: islamsiam91781@gmail.com

International Orders

Prime Nest ships internationally. For international returns:

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
  • Customs duties, taxes, and import fees are non-refundable.
  • Delivery times for refunds may vary depending on your country and shipping provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the item and packaging

We will work quickly to resolve the issue.

Return Shipping

Customers are responsible for return shipping costs unless the return is caused by our error.

We recommend using a trackable shipping service, as Prime Nest is not responsible for lost return packages.

Contact Us

If you have any questions about this Return & Refund Policy, please contact:

Prime Nest
📧 islamsiam91781@gmail.com
📍 United States
🌍 International Shipping Available